Cage Shift Manager: Cash Flow & Guest Service Lead

Churchill Downs; Owensboro (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading entertainment company in Owensboro is seeking a Cage Shift Manager to oversee cage operations, ensuring accurate handling of cash and gaming transactions. The role includes supervising staff, monitoring cash flow, and ensuring compliance with gaming regulations. Candidates must have strong leadership skills and prior cage operations experience. This position offers an opportunity to work in a dynamic environment where customer service and operational excellence are prioritized.

Qualifications

• Strong leadership and supervisory skills required.
• Excellent customer service and interpersonal communication skills needed.
• High attention to detail with strong organizational skills necessary.
• Proficiency in basic math and financial transaction processing essential.
• Ability to work independently and make sound decisions required.
• Demonstrated integrity and accountability in cash-handling environments needed.
• Ability to remain calm and professional in high-pressure situations required.

Responsibilities

• Oversee and manage cage operations ensuring compliance with policies.
• Supervise, direct, and support cage staff including assigning duties.
• Monitor and manage cash, chips, and currency transactions for accuracy.
• Ensure correct payouts and end-of-shift balancing.
• Provide excellent guest service for financial transactions.
• Ensure compliance with cash handling and security regulations.
• Work with surveillance and security to prevent discrepancies.
• Maintain accurate records and reports related to cash movements.
• Train new team members for consistent performance.

Skills

Leadership and supervisory skills

Customer service and communication skills

Attention to detail

Basic math proficiency

Independence and decision-making ability

Integrity in cash handling

Calm under pressure

Education

High school diploma or equivalent

Some college coursework or related training

Job description

A leading entertainment company in Owensboro is seeking a Cage Shift Manager to oversee cage operations, ensuring accurate handling of cash and gaming transactions. The role includes supervising staff, monitoring cash flow, and ensuring compliance with gaming regulations. Candidates must have strong leadership skills and prior cage operations experience. This position offers an opportunity to work in a dynamic environment where customer service and operational excellence are prioritized.