Cage Shift Supervisor – Cash & Guest Service

Churchill Downs Incorporated; Owensboro (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Churchill Downs Incorporated in Louisville, Kentucky is hiring a Cage Shift Manager to oversee cage operations during a shift, ensuring accurate, secure handling of cash and gaming transactions and delivering high-quality guest service. The role requires strong leadership, attention to detail, and knowledge of gaming regulations; you will supervise staff, manage cash flow, and coordinate with surveillance and security to maintain integrity of financial operations.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Experience in cage operations or cashiering in a gaming facility preferred.
• Supervisory or lead experience strongly preferred.
• Knowledge of gaming regulations and cash-handling procedures.
• Ability to obtain and maintain a Kentucky gaming/racing license.

Responsibilities

• Oversee cage operations during the assigned shift, ensuring compliance with policies and regulatory requirements.
• Supervise cage staff, assign duties, monitor performance, and provide coaching.
• Manage cash, chips, and currency transactions with accuracy and security.
• Ensure correct payouts, cashier exchanges, chip counts, and end-of-shift balancing.
• Provide excellent guest service during financial transactions.
• Maintain records and reports on cash movement and incidents.
• Work with surveillance and security to prevent discrepancies and theft.
• Train new team members and enforce internal controls.
• Maintain confidentiality of sensitive financial information.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Attention to detail

Mathematical proficiency

Decision making

Integrity

Calm under pressure

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Churchill Downs Incorporated in Louisville, Kentucky is hiring a Cage Shift Manager to oversee cage operations during a shift, ensuring accurate, secure handling of cash and gaming transactions and delivering high-quality guest service. The role requires strong leadership, attention to detail, and knowledge of gaming regulations; you will supervise staff, manage cash flow, and coordinate with surveillance and security to maintain integrity of financial operations.