Shift Manager, Cage-Ex

Owensboro Racing & Gaming; Owensboro (KY); On-site; USD 42,000 - 55,000; Full time

Job summary

A regional gaming facility in Owensboro seeks a Shift Manager for overseeing cage operations. Responsibilities include supervising staff, managing cash handling and ensuring compliance with gaming regulations. Candidates should have strong leadership skills, customer service experience, and a high school diploma. Previous experience in a gaming environment and a valid Kentucky gaming license are preferred. This full-time role provides opportunities for professional growth in a dynamic environment.

Qualifications

• Prior experience in cage operations, cashiering, or related role in a gaming facility.
• Supervisory or lead experience preferred.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Oversee cage operations during the assigned shift.
• Supervise and support cage staff.
• Monitor and manage cash transactions to ensure accuracy.

Skills

Leadership

Customer service

Attention to detail

Math proficiency

Decision making

Education

High school diploma or equivalent

Some college coursework

Job description

Shift Manager, Cage-Ex

Owensboro Racing & Gaming, Owensboro, KY 42303

About Churchill Downs Incorporated

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business, and the operation and development of regional casino gaming properties. The company is an inclusive and fun place to work, celebrating unique approaches and points of view, and valuing diversity as a mindset that drives excellence. It is always learning, evolving and growing, innovating through mutual respect of ideas and collaboration to inspire team members and propel toward the achievement of its vision.

Requisition ID

2752

Property

Owensboro Racing & Gaming

Job Summary

The Cage Shift Manager is responsible for overseeing cage operations during an assigned shift, ensuring the accurate, efficient, and secure handling of cash and gaming transactions. This role supervises cage staff, monitors cash flow, delivers high‑quality guest service, and ensures compliance with all applicable gaming regulations. The Cage Shift Manager works closely with surveillance, security, and other departments to maintain the integrity and security of financial operations throughout the gaming facility.

Essential Duties And Responsibilities

• Oversee and manage cage operations during the assigned shift, ensuring compliance with policies, procedures, and regulatory requirements.
• Supervise, direct, and support cage staff, including assigning duties, monitoring performance, and providing coaching and guidance.
• Monitor and manage cash, chips, and currency transactions to ensure accuracy, security, and proper reconciliation.
• Ensure correct payouts, cashier exchanges, chip counts, and end‑of‑shift balancing.
• Provide excellent guest service by assisting with financial transactions and resolving guest concerns or issues.
• Ensure compliance with internal controls and state gaming regulations related to cash handling, documentation, and security.
• Work closely with surveillance and security teams to prevent, identify, and resolve discrepancies, theft, or suspicious activity.
• Maintain accurate records and complete required reports related to cash movement, inventory, and incidents occurring during the shift.
• Monitor and control inventory of chips, cash, and other financial instruments.
• Address operational issues, discrepancies, complaints, and emergencies promptly and professionally.
• Train new team members and provide ongoing training to ensure consistent performance and regulatory compliance.
• Maintain confidentiality of sensitive financial and operational information.
• Perform other duties as assigned.

Required Skills And Abilities

• Strong leadership and supervisory skills.
• Excellent customer service and interpersonal communication skills.
• High attention to detail with strong organizational skills.
• Proficiency in basic math and financial transaction processing.
• Ability to work independently and make sound decisions.
• Demonstrated integrity and accountability in cash‑handling environments.
• Ability to remain calm and professional in high‑pressure situations.

Education and Experience

• High school diploma or equivalent required; some college coursework or related training preferred.
• Prior experience in cage operations, cashiering, or a related role within a gaming facility required.
• Supervisory or lead experience strongly preferred.
• Working knowledge of gaming regulations, internal controls, and cash‑handling procedures.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

• Regularly required to stand, walk, speak, hear, and use hands and arms.
• May occasionally be required to sit.
• Must have close and distance vision, color vision, depth perception, and peripheral vision.
• Occasionally required to lift and/or move up to ten (10) pounds.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Gambling Facilities and Casinos