Cage Operations Leader — Guest Experience

Churchill Downs Inc.; Louisville (KY); On-site; USD 48,000 - 66,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY seeks a Cage & Player Services Supervisor to support the leadership team in the daily operation of the Cage and Player Services department. The role emphasizes guest service, safety, compliance, and efficient cash handling while guiding frontline staff.

The ideal candidate has 3–5 years in a cashier/banking environment, leadership experience, and the ability to obtain a Racing License.

Qualifications

• Must have 3–5 years in a cashier/banking environment.
• 2-year degree or equivalent; leadership experience preferred.
• Ability to obtain a Racing License.
• Strong leadership and guest-service focus.

Responsibilities

• Supervise daily Cage and Player Services operations.
• Deliver exceptional guest service and resolve disputes.
• Maintain safety and security for team members and guests.
• Delegate tasks and assign responsibilities to staff.
• Complete performance reviews and support staff development.
• Assist in hiring, coaching, retention, and discipline decisions.
• Review staffing to meet budgeted employment levels.
• Ensure compliance with BSA and related policies.
• Monitor Cage activities and key promotions with leadership.

Skills

Leadership

Guest relations

Communication

Staff supervision

Budgeting

Education

2-year degree or equivalent

Leadership experience

Racing License eligibility

Cash handling experience

Job description

Derby City Gaming & Hotel in Louisville, KY seeks a Cage & Player Services Supervisor to support the leadership team in the daily operation of the Cage and Player Services department. The role emphasizes guest service, safety, compliance, and efficient cash handling while guiding frontline staff.

The ideal candidate has 3–5 years in a cashier/banking environment, leadership experience, and the ability to obtain a Racing License.