Cage Shift Manager

Hollywood Casino Aurora; Aurora (IL); On-site; USD 59,904 - 73,216; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Aurora is seeking a Cage Shift Manager to oversee operations in the Cage Department. The role involves supervising staff, managing daily shifts, and ensuring compliance with regulatory standards.

The ideal candidate will have Casino Cage leadership experience and strong customer service skills. Starting salary is $66,560 annually, with additional benefits including medical coverage and 401(k) matching.

Qualifications

• Must be at least 21 years of age.
• Two to four years of related customer service experience.
• Must be proficient in computer knowledge.

Responsibilities

• Supervise staff and manage daily shift operations.
• Assist in budget process and schedule creation.
• Ensure compliance with regulatory requirements.

Skills

Customer service experience

Leadership experience

Communication skills

Proficiency in Microsoft Office

Education

Associate's degree or equivalent

Job description

Cage Shift Manager

The Cage Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage Department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

Essential Responsibilities

• Assists in creating effective and efficient schedules
• Responsible for assisting in the budget process for the department and providing recommendations
• Enthusiastically supports, actively promotes, and demonstrates superior customer
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Secures the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Prepare/review currency transactions reports
• Verify vault accountability at end of shift
• Verify credit line availability
• Review of multiple transactions logs for accuracy
• Verification of main bank and window cashier drawers
• Authorizing checks
• Prepare customer deposit and safekeeping log
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures

Qualifications

• Must be at least 21 years of age
• Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience
• Must have Casino Cage leadership experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Benefits & Compensation

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Starting Salary

Starting at $66,560.00 annually, based on experience

Equal Opportunity Employer