Cage Supervisor

Table Mountain Casino Inc.; Friant (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Table Mountain Casino Inc. is seeking an orderly and attentive professional to assist the Cage Shift Manager in overseeing Cage Cashiers and Main Bank Cashiers, ensuring top guest service and strict adherence to policies.

The role requires a minimum of 1 year in cash handling/management and 1 year as a Cage Cashier, with preference for Banking/Title 31 knowledge and Main Bank experience. Must be able to work nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent is required; an Associate’s degree is preferred.
• Minimum 1 year of cash handling/management experience required; Title 31 knowledge preferred.
• At least 1 year of Cage Cashier experience; Main Bank Cashier/Vault Teller experience preferred.

Responsibilities

• Uphold guest-service standards and handle complaints promptly.
• Enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Safeguard confidential information and Cage assets; monitor and control items received and released, plus access control.
• Verify Cage transactions for accuracy and proper execution and reporting.
• Service and maintain Cage equipment including ATMs and kiosks; report repairs needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues to maintain a productive workplace.
• Keep Shift Manager updated on situations requiring disciplinary action and provide performance feedback.
• Ensure timely pass-down of current information to Cashiers.
• Develop rapport with other Supervisors/Managers and guests to drive positive results.
• Perform other duties as assigned.

Skills

Cash handling

Team coordination

Policy adherence

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Assist the Cage Shift Manager in overseeing Cage Cashiers and Main Bank Cashiers to ensure maximum guest service. Perform diligent safeguarding of Cage assets and strict adherence to policies, procedures and processes.

Job Responsibilities and Duties:

• Uphold and enforce Casino guest-service standards. Handles guest complaints and issues promptly and professionally.
• Uphold and enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Uphold and enforce the safeguarding of confidential information and Cage assets. Monitor and control items received and released, as well as individual access, in and out of the Cage.
• Verify various Cage transactions, activities and processes for accuracy and proper execution and reporting.
• Service and maintain functionality of Cage equipment including ATMs and kiosks, and immediately report when repair work is needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues in order to ensure a productive, professional, positive and fair working environment.
• Keep Shift Manager abreast of situations that may require disciplinary action and help provide overall performance feedback.
• Ensure timely pass-down of current and pertinent information to Cashiers.
• Develop and maintain good rapport and communication with other departmental Supervisors and Managers in order to affect positive results. Manage strong, professional, rapport and relationships with guests.
• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management. Associate’s degree is preferred.
• One (1) year of Cash Handling and Management experience required. Banking or Title 31 experience strongly preferred.
• One (1) year of Cage Cashier experience is required. Previous Main Bank Cashier/Vault Teller experience preferred.

Must be able to work Nights, Weekends, and Holidays