Cage Supervisor - Experience Required

Table Mountain Casino Inc.; California, Northern (MO, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Table Mountain Casino Inc. is seeking a Cage Shift Manager to oversee Cage Cashiers and Main Bank Cashiers, ensuring exceptional guest service and strict asset safeguarding.

The role emphasizes adherence to policies, daily reporting, and teamwork with shift supervisors to maintain a professional, secure gaming floor environment, including nights, weekends, and holidays as required. Candidate must have strong cash-handling experience and the ability to enforce cages procedures while promoting a

Qualifications

• Experience handling cash in a casino or similar environment.
• Strong customer-service orientation and conflict-resolution skills.
• Ability to supervise and develop team members while enforcing policies.

Responsibilities

• Uphold casino guest-service standards and resolve guest issues promptly.
• Enforce all policies, procedures and processes across Cage operations.
• Safeguard Cage assets and monitor access to Cage areas.
• Verify transactions for accuracy and proper reporting.
• Maintain Cage equipment functionality and report repairs.
• Document daily activities and irregular events to Shift Managers.
• Provide recommendations to improve service and efficiency.
• Assist with team-member conflicts to maintain a positive work environment.
• Escalate issues and provide performance feedback as needed.
• Ensure timely pass-down of information to cashiers.
• Liaise with other supervisors to foster positive guest relations.
• Perform other duties as assigned.

Skills

Cash handling

Guest service

Team management

Policy adherence

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Assist the Cage Shift Manager in overseeing Cage Cashiers and Main Bank Cashiers to ensure maximum guest service. Perform diligent safeguarding of Cage assets and strict adherence to policies, procedures and processes.

Job Responsibilities and Duties:

• Uphold and enforce Casino guest-service standards. Handles guest complaints and issues promptly and professionally.
• Uphold and enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Uphold and enforce the safeguarding of confidential information and Cage assets. Monitor and control items received and released, as well as individual access, in and out of the Cage.
• Verify various Cage transactions, activities and processes for accuracy and proper execution and reporting.
• Service and maintain functionality of Cage equipment including ATMs and kiosks, and immediately report when repair work is needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues in order to ensure a productive, professional, positive and fair working environment.
• Keep Shift Manager abreast of situations that may require disciplinary action and help provide overall performance feedback.
• Ensure timely pass-down of current and pertinent information to Cashiers.
• Develop and maintain good rapport and communication with other departmental Supervisors and Managers in order to affect positive results. Manage strong, professional, rapport and relationships with guests.
• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management. Associate’s degree is preferred.
• One (1) year of Cash Handling and Management experience required. Banking or Title 31 experience strongly preferred.
• One (1) year of Cage Cashier experience is required. Previous Main Bank Cashier/Vault Teller experience preferred.

Must be able to work Nights, Weekends, and Holidays