Cage Shift Manager

ViziRecruiter,LLC.; Aurora (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Paid time off

Medical coverage

Job summary

ViziRecruiter,LLC. is looking for a Cage Shift Manager in Aurora, Illinois. This role involves supervising staff, managing the overall operations during a designated shift, and ensuring compliance with all regulatory requirements.

Candidates must possess an Associate's degree or equivalent, have significant customer service experience, and be proficient in Microsoft Office. The position offers opportunities for career growth and comes with a comprehensive Total Rewards package.

Qualifications

• Must be at least 21 years of age.
• Two to four years related customer service experience.
• Proficient in computer knowledge, including Microsoft Office.

Responsibilities

• Supervise staff and manage daily operations in the Cage Department.
• Create effective and efficient schedules.
• Ensure compliance with regulatory requirements.

Skills

Customer service

Microsoft Office proficiency

Verbal communication

Written communication

Education

Associate’s degree or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

SUMMARY

The Cage Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage Department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

ESSENTIAL RESPONSIBILITIES

• Assists in creating effective and efficient schedules
• Responsible for assisting in the budget process for the department and providing recommendations
• Enthusiastically supports, actively promotes, and demonstrates superior customer
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Secures the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Prepare/review currency transactions reports
• Verify vault accountability at end of shift
• Verify credit line availability
• Review of multiple transactions logs for accuracy
• Verification of main bank and window cashier drawers
• Authorizing checks
• Prepare customer deposit and safekeeping log
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures

Requirements

• Must be at least 21 years of age
• Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate