Cage Shift Manager

Treasure Chest Casino; Kenner (LA); On-site; USD 44,100 - 53,900; Full time

Job summary

Treasure Chest Casino in Kenner, LA is seeking a Cage Supervisor to oversee the daily operations of the casino cage and credit departments. The role requires leadership to hire, train, and supervise staff, ensuring adherence to procedures and regulatory requirements.

You will coordinate with other departments, oversee credit collection, and maintain proper paperwork and records. Strong communication skills and English proficiency are essential; candidate must be 21 or older with a high school

Qualifications

• High school diploma or equivalent required.
• Minimum 5 years’ experience as a cage shift supervisor.
• Excellent communication and interpersonal skills; fluent in English.

Responsibilities

• Oversee day-to-day operations of casino cage and credit departments.
• Hire, supervise, train, evaluate work performance, coach, discipline, and schedule team members.
• Instruct cage personnel on proper procedures and performance of job duties.
• Coordinate information and tasks with various departments during cage tasks.
• Direct and coordinate credit office activities to secure payment on outstanding markers and returned checks.
• Monitor and enforce company policies, laws, and gaming regulations; complete paperwork.

Skills

Communication

Interpersonal skills

Supervision

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Job Description

Accountable for all revenues held in the cage. Protects casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws and regulations.

Job Functions

• Oversee day to day operations of casino cage and credit departments.
• Hire, supervise, train, evaluate work performance, coach, discipline, and schedule team members.
• Instruct cage personnel on proper procedures and performance of job duties.
• Coordinate information and tasks with various appropriate departments, interacting with said departments through performance of cage tasks.
• Direct and coordinate activities of credit office to secure payment on outstanding markers and returned checks through proper established collection procedures.
• Monitor and enforce applicable company policies and procedures, laws, and gaming regulations and completion of all requisite paperwork.
• Provide assistance with completing department budget, goals, and strategies to complete yearly projects.
• Maintain customer credit history records.
• Report and research any cage variance.
• Responsible for year-end chip count.
• Maintain supplies necessary to the department.
• Resolve customer complaints and disputes.
• Other duties as assigned by management.
• Must be 21 years of age.
• High school diploma or equivalent.
• 5 years’ experience required as a cage shift supervisor.
• Ability to utilize basic office machines and operate various computer programs.
• Ability to bend, push, and lift up to 26 pounds in weight.
• Excellent communication and interpersonal skills with the ability to read, write and speak English.
• Knowledge of cage/count room operations, credit/collection practices, company policies & procedures, and any applicable gaming and/or legal regulations.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability push/pull up to 50 pounds and lift up to 5 pounds.

EEO Statement

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation

$49,000-$49,000 per year