Cage Shift Supervisor

Delta Downs; Vinton (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Delta Downs is seeking a capable Cage/Credit Assistant to protect casino assets and ensure accurate cash handling. You will support the Cage/Credit Manager, supervise staff, and maintain strict compliance with gaming regulations.

Responsibilities include monitoring transactions, maintaining customer credit records, and assisting with check cashing and credit issuance. The role requires strong communication and physical ability to lift and move weights as needed.

Qualifications

• Must be 21 years of age.
• Experience with money handling transactions.
• Minimum 2 years’ cage operations experience preferred.
• Supervisory experience preferred.
• Able to use 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Proficient with CMS, ACSC, Microsoft Office, and KRONOS.
• Excellent communication and interpersonal skills including reading, writing, and speaking English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds and push/pull up to 50 pounds.

Responsibilities

• Assist the Cage/Credit Manager by implementing accounting and documentation policies and procedures.
• Monitor transactions and ensure compliance with internal controls and laws.
• Supervise, train, evaluate performance, coach, and schedule team members.
• Review documents and transactions for gaming regulation compliance.
• Maintain customer credit records and report cage variances.
• Audit and verify transactions with the table games department.
• Approve check cashing and credit issuance per policies.
• Resolve customer complaints and disputes.
• Perform duties in the manager’s absence.

Skills

Money handling

Supervisory experience

Communication skills

English proficiency

Tools

10 key

Jetsort

Jetscan

gaming ticketing kiosks

micro-encoder

CMS

ACSC

Microsoft Office

KRONOS

Job description

Job Description

• Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.
• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operations preferred.
• Supervisory experience preferred.
• Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, ACSC, Microsoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills including the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Equal Opportunity Employer

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.