Cage Manager

ViziRecruiter,LLC.; Aurora (CO); Hybrid; USD 60,000 - 85,000; Full time

Job summary

The Cage Manager at PENN Entertainment leads the Cage/Credit team, ensuring efficient cash handling, security, and compliance. You will supervise staff, manage daily operations, and drive performance toward budget and service goals.

Qualifications include a Bachelor's degree or equivalent and 4–8 years of related experience; strong computer skills, excellent communication, and flexibility to work varied shifts are essential.

Qualifications

• Excellent verbal and written communication skills.
• Bachelor's degree or equivalent; or 4–8 years related experience and/or training.
• Proficient with Microsoft Office, email, databases, and spreadsheets.
• Flexible to work all shifts including holidays, nights, weekends, and overtime.

Responsibilities

• Supervise Cage/Credit staff and operations.
• Support budget process and report budget concerns to manager.
• Maintain security and integrity of all assets and transactions.
• Respond to guest inquiries and service recovery within policy.
• Ensure CTR/SARC procedures are followed and documentation is complete.
• Create effective staff schedules and optimize productivity.

Skills

Verbal communication

Written communication

Education

Bachelor's Degree or equivalent

4-8 years experience

Tools

Microsoft Office

Email

Databases

Spreadsheets

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The Cage Manager is responsible for supervising and managing staff in the Cage/Credit department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service
• Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently
• Administration of reward and recognition programs to maximize employee engagement
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization
• Prepare/review currency transactions reports
• Approve credit line availability
• Review of multiple transactions logs for accuracy
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures
• Creates effective and efficient schedules

Requirements

• Must be at least 21 years of age
  Bachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience
• Must have be proficient in computer knowledge to include keyboarding skills, Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate