Cage Assistant Shift Manager

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness programs

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

L'Auberge Baton Rouge is seeking experienced professionals to manage cage and credit operations. This role emphasizes compliance, collections, and delivering excellent customer relations.

The position offers a competitive Total Rewards package, including health coverage, 401(k) matching, and performance bonuses. Candidates should have a high school diploma and at least two years of relevant experience in gaming operations.

Qualifications

• At least 21 years of age.
• Ability to obtain and maintain a valid gaming license.
• Demonstrated knowledge of cage and credit operations.
• High school diploma or equivalent with at least 2 years of relevant experience.

Responsibilities

• Deliver internal and external guest service.
• Train and evaluate subordinate personnel.
• Monitor compliance with credit granting and collection policies.
• Secure payment from customers with delinquent credit.

Skills

Customer relations management

Understanding of gaming regulations

Cashier and credit operations

Compliance knowledge

Education

High school diploma or equivalent

Job description

We’re enlisting experienced professionals to manage cage and credit operations with a focus on compliance, collections, and customer relations.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs, day‑one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned according to the local policy and increases with tenure.

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Monitor credit granting and collection policies and procedures to ensure compliance with internal and external regulatory directives and laws, and maintain protection of large amounts of currency.
• Ensure procedures and proper controls are strictly enforced to protect assets.
• Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with services rendered through credit and collections.
• Review compliance with relevant gaming regulations to ensure cage operating within these parameters.
• Secure payment from customers with delinquent credit through written, verbal and personal contact to maximize collection ratio while maintaining good customer relations.
• Work with customer relations issues beyond staff authority to resolve situations equitably.
• Monitor and evaluate activities of cage cashiers to ensure achievement of financial, policy and regulatory objectives.

Qualifications

• At least 21 years of age.
• Ability to obtain and maintain a valid gaming license.
• Demonstrated knowledge of cage and credit operations.
• Demonstrated understanding of legal, banking and accounting issues.
• High school diploma or equivalent and at least 2 years of experience in cashier/credit/collection or overall gaming operations, or an equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

Equal Opportunity Employer.