Cage Assistant Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Wellness programs

Job summary

A leading entertainment company in Pennsylvania is seeking a dedicated Shift Supervisor to oversee staff and ensure exceptional customer service. The ideal candidate will have a high school diploma, customer service experience, and proficiency in Microsoft Office. This role requires flexibility to work various shifts and is focused on maintaining compliance and supporting team development.

Qualifications

• 2-4 years related customer service experience or equivalent combination of education and experience.
• Must possess strong computer knowledge and keyboarding skills.
• Flexible to work all shifts including holidays and weekends.
• Flexible to work all shifts, including holidays, nights, weekends, and overtime.
• Ability to handle guest and staff inquiries professionally.
• Knowledge of office machines (10-key by touch, jet sort, coin roller, credit card systems).

Responsibilities

• Supervise staff and manage daily operations of assigned shift.
• Ensure customer service standards are met and issues addressed.
• Assist in budget compliance and report concerns.
• Promote superior customer service per standards and programs.
• Assist guests with inquiries and service recovery.
• Review and approve cage documentation in manager's absence.
• Prepare currency reports and verify vault accountability.
• Verify credit line availability and manage main bank and cash drawers.
• Ensure regulatory compliance and CTR/SARC procedures.
• Maintain confidentiality of department and company matters.

Skills

Customer service experience

Proficient in Microsoft Office

Excellent communication skills

Flexible working hours

Mathematical skills

Conflict resolution

Education

High school diploma/GED

Tools

Microsoft Office applications

Office machines

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.
• Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.
• Verify vault accountability at end of shift on assigned shift.
• Verify credit line availability in absence of Shift Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Prepare customer deposit and safekeeping log.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High school diploma/GED; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10‑key by touch, credit card cash advance systems).

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).