Cage Shift Lead — Gaming Ops & Guest Service

Churchill Downs Incorporated; Florence (KY); On-site; USD 41,000 - 50,000; Full time

Job summary

Churchill Downs Incorporated in Florence, KY, is seeking a Cage Shift Supervisor to oversee the Cage, Main Bank, Vault and Kiosks during the assigned shift, while supporting Player Services and welcoming guests. The role requires experience in gaming operations, leadership of personnel, and ensuring compliance with regulatory standards.

Available to work weekends, holidays and nights; KHRC licensing may be pursued if not already held.

Qualifications

• 2-3 years of experience within the gaming industry.
• 2-year degree in related fields or equivalent work experience preferred.
• 1 year of experience managing personnel.
• Ability to obtain KHRC License.

Responsibilities

• Safeguards cage assets.
• Monitors cage activities for adherence to company policies and gaming regulatory requirements.
• Assists the Cage Manager in hiring and scheduling cage operations personnel.
• Instructs, guides, and counsels assigned personnel in the proper performance of their duties.
• Recommends changes to management for improvements to assigned areas of responsibility.
• Implements cage department policies and procedures established by company management consistent with internal controls and gaming regulations.
• Reviews cage department statistical and financial reports for accuracy.
• May conduct fund exchanges for patrons during an emergency situation or as deemed necessary by management.
• Performs other departmental job functions as needed.
• Verifies and takes custody of property generated cash and cash equivalents.
• Maintains accountability for cage assets; verifies count of various bank funds.
• Prepares and makes the daily deposit of property generated cash and cash equivalents.
• Performs related duties and special projects as assigned.
• Verifies each shift’s bundled and strapped currency on scope basis.
• Performs related duties as assigned.

Skills

Communication

Customer Service

Leadership

Gaming Machines

Education

2-year degree or related field

KHRC License (ability to obtain)

Job description

Churchill Downs Incorporated in Florence, KY, is seeking a Cage Shift Supervisor to oversee the Cage, Main Bank, Vault and Kiosks during the assigned shift, while supporting Player Services and welcoming guests. The role requires experience in gaming operations, leadership of personnel, and ensuring compliance with regulatory standards.

Available to work weekends, holidays and nights; KHRC licensing may be pursued if not already held.