Cage Operations Lead — Guest Experience & Security

Churchill Downs Inc.; Louisville (KY); On-site; USD 40,000 - 48,000; Full time

Job summary

Churchill Downs Inc. is seeking a Cage & Player Services Supervisor at Derby City Gaming Downtown in Kentucky to assist the Cage & Player Services Leadership Team in operating the department.

The role supervises daily Cage and Player Services, ensures guest satisfaction and safety, manages staff performance, and participates in hiring, budgeting, and compliance with BSA and company policies.

Qualifications

• Three to five years of experience in a cashier/banking environment.
• 2-year degree or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide guest service, resolve disputes and ensure a favorable gaming experience.
• Ensure safety and security of Team Members and guests; manage injury prevention.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Participate in hiring, coaching, retention, discipline and termination processes.
• Review staffing to maintain budgeted employment levels.
• Ensure compliance with BSA and the property's BSA Policy.
• Monitor for suspicious activity per BSA policy.
• Communicate and implement Cage activities and promotions with frontline staff.
• Perform other duties as assigned.

Skills

Leadership

Communication

Relationship management

Ownership of responsibility

Education

Experience in cashier/banking environment

2-year degree or equivalent experience

Leadership experience 2-3 years

Ability to obtain Racing License

Job description

Churchill Downs Inc. is seeking a Cage & Player Services Supervisor at Derby City Gaming Downtown in Kentucky to assist the Cage & Player Services Leadership Team in operating the department.

The role supervises daily Cage and Player Services, ensures guest satisfaction and safety, manages staff performance, and participates in hiring, budgeting, and compliance with BSA and company policies.