Cage Operations Lead: Guest Experience & Leadership

Churchill Downs Incorporated; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Derby City Gaming Downtown, a Churchill Downs Gaming property, seeks a Cage & Player Services Lead to support the Cage operations and guest experience. This role supervises cage operations, manages guest relations, and ensures security for team members and guests.

The incumbent will coach staff, assist with cashier/main banker duties as needed, and help uphold company policies to safeguard assets and funds. Strong communication and leadership are essential in a fast-paced gaming environment.

Qualifications

• One to Three years of experience in a cashier/banking environment is preferred.
• Valid Racing License.

Responsibilities

• Responsible for supervising the Cage operation and Player Services.
• Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes and programs to effectively control and reduce loss time injuries.
• Delegates duties and assign responsibilities to staff.
• Assist in development of Team Members and participates in the coaching & retention process.
• Abide by and ensure that all policies and procedures are being followed to safeguard the gaming facilities assets and funds.
• Review Cage activities and promotions with Cage & Player Services Leadership Team.
• Fill-in as a Cashier and/or Main Banker when necessary (refer to the Cashier & Main Banker's Job Description).
• Other duties as assigned.

Skills

Management abilities

Professional relationships

Oral and written communication

Shift responsibility

Dress code: Black shoes

Education

Valid Racing License

Job description

Derby City Gaming Downtown, a Churchill Downs Gaming property, seeks a Cage & Player Services Lead to support the Cage operations and guest experience. This role supervises cage operations, manages guest relations, and ensures security for team members and guests.

The incumbent will coach staff, assist with cashier/main banker duties as needed, and help uphold company policies to safeguard assets and funds. Strong communication and leadership are essential in a fast-paced gaming environment.