Cage & Player Services Supervisor - Lead Casino Ops

Churchill Downs Incorporated; Louisville (KY); On-site; USD 52,000 - 64,000; Full time

Job summary

Churchill Downs Incorporated in Louisville, KY is seeking a Cage & Player Services Supervisor to support the Leadership Team in daily operations and ensure efficient service at the cage and player services areas.

The role emphasizes guest relations, security, and adherence to regulatory policies while developing team members through coaching and reviews, with a focus on risk mitigation and a high-standard gaming experience.

Qualifications

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide guest service and resolve disputes to ensure a favorable gaming experience.
• Ensure safety and security of Team Members and guests; implement loss-time injury controls.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews; participate in hiring and coaching.
• Review staffing levels to meet budgeted employment; monitor BSA compliance.
• Communicate policies and procedures to frontline Team Members and leadership.

Skills

Leadership

Guest relations

Oral and written communication

Accountability

Education

Three to five years of cashier/banking experience

Two-year degree or equivalent experience

Two to three years leadership experience

Racing License eligibility

Job description

Churchill Downs Incorporated in Louisville, KY is seeking a Cage & Player Services Supervisor to support the Leadership Team in daily operations and ensure efficient service at the cage and player services areas.

The role emphasizes guest relations, security, and adherence to regulatory policies while developing team members through coaching and reviews, with a focus on risk mitigation and a high-standard gaming experience.