Cage Operations Supervisor

Magic City Casino; Miami (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Magic City Casino in Miami seeks a Cage Shift Manager to supervise Cage Cashiers, Main Bankers, and Kiosk Team Members. You will ensure compliance with regulatory and internal controls, secure funds, and maintain accurate records while leading a skilled team.

The role requires strong supervisory experience, cash handling expertise, and bilingual English/Spanish communication. Expect a dynamic, security‑minded, customer‑focused environment with irregular hours.

Qualifications

• High School diploma or GED; GED must be completed within 6 months.
• Associate’s Degree in related field required.
• Two years supervisory experience or Wind Creek Dual-Rate exposure or two years in hiring dept.
• Two years of high-volume cash handling experience required.
• Bilingual in English and Spanish required.
• Proficient with 10-key calculator and currency counters.
• Proficient in Word and Excel.
• Ability to lift 50 pounds.
• Willing to work nights, weekends, and holidays.
• Must have Florida Occupational License or ability to obtain and maintain.
• Willing to work in a smoke environment.

Responsibilities

• Maintain cage compliance with Cash Operation Manual procedures, TICS, MICS, and Title 31 regulations.
• Assist Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during shift.
• Supervise Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure policy adherence.
• Provide an orderly, positive work environment with recognition to team members.
• Interact with Department Manager by providing pertinent information.
• Provide ongoing training to new and existing personnel.
• Conduct counseling, coaching, and disciplinary action when necessary.
• Help resolve any overages/shortages that may occur during shift.
• Handle customer inquiries or complaints and document properly.
• Assist Cage Manager in scheduling staff, approve/deny PTO, and prepare evaluations.
• Provide prompt, courteous service and maintain confidentiality of gaming records.
• Convey a professional and courteous manner in all interactions.
• Perform emergency kiosk fills as needed.
• Perform cashier or main bank duties as needed.
• Other duties as assigned.

Skills

Cash handling

Bilingual English/Spanish

MS Word & Excel

Supervisory experience

Attention to detail

Education

Associate’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Magic City Casino in Miami seeks a Cage Shift Manager to supervise Cage Cashiers, Main Bankers, and Kiosk Team Members. You will ensure compliance with regulatory and internal controls, secure funds, and maintain accurate records while leading a skilled team.

The role requires strong supervisory experience, cash handling expertise, and bilingual English/Spanish communication. Expect a dynamic, security‑minded, customer‑focused environment with irregular hours.