Casino Cage Shift Lead — Operations & Compliance

Wind Creek; Miami (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Wind Creek Hospitality in Miami is seeking a Cage Shift Manager to oversee Cage Cashiers, Main Bankers and Kiosk Team Members, ensuring compliance with Cash Operation Manual procedures, TICS, MICS, and Title 31 regulations.

The role requires strong cash handling experience, bilingual English/Spanish communication, supervisory skills, and availability for nights, weekends, and holidays; the incumbent will lead a security-conscious team and maintain confidential gaming records while delivering

Formación

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate's Degree in Related field– required
• Two years supervisory experience– required
• Two years high volume cash handling experience- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Minimum of $100,000 cash experience preferred (skills test will be administered)
• Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
• Must have the ability to make precise decisions without compromising the integrity of the company
• Must be able to lift a minimum of 50 pounds
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Willingness to work in a smoke or secondary smoke environment

Responsabilidades

• Responsible for keeping cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Conocimientos

Bilingual English/Spanish

Cash handling

Supervisory experience

Attention to detail

Team leadership

Educación

High School diploma or GED

Associate's Degree in Related field

Herramientas

10-key calculator

Coin/currency counters

Descripción del empleo

Wind Creek Hospitality in Miami is seeking a Cage Shift Manager to oversee Cage Cashiers, Main Bankers and Kiosk Team Members, ensuring compliance with Cash Operation Manual procedures, TICS, MICS, and Title 31 regulations.

The role requires strong cash handling experience, bilingual English/Spanish communication, supervisory skills, and availability for nights, weekends, and holidays; the incumbent will lead a security-conscious team and maintain confidential gaming records while delivering