Shift Manager, Cage & Cash Operations

Hard Rock Hotel & Casino Ottawa; Wyoming; On-site; USD 25,000 - 39,000; Full time

Job summary

Seminole Gaming is seeking a Cash Operations supervisor to oversee day-to-day cash handling during their shift under the Director of Cash Operations, balance cash registers, make deposits, and ensure smooth operations.

You will supervise staff, assign tasks, monitor inventory, address customer inquiries, and uphold safety guidelines and financial standards in the busy casino environment.

Qualifications

• Ability to lead, motivate and supervise staff.
• Excellent communication skills to interact with customers and staff.
• Ability to identify and resolve issues efficiently.
• Proficiency in basic arithmetic and financial calculations.
• Basic knowledge of POS systems and other relevant software.
• Opening or closing the business during their shift.
• Training new employees on procedures and standards.
• Ensure a clean and organized work environment.
• Assisting with other operational tasks as needed.

Responsibilities

• Balancing cash registers, making bank deposits, and tracking daily revenues and expenses.
• Assigning tasks, coordinating employee responsibilities, and resolving issues during the shift.
• Monitoring inventory levels and ensuring stock is adequately maintained.
• Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Adhering to company policies, procedures, and regulations, including safety guidelines and financial standards.
• Communicating with staff and other managers, providing updates, and conveying information.

Skills

Staff supervision

Customer service

Issue resolution

Arithmetic skills

POS systems

Opening/Closing duties

Training new employees

Clean/organized workspace

Job description

Seminole Gaming is seeking a Cash Operations supervisor to oversee day-to-day cash handling during their shift under the Director of Cash Operations, balance cash registers, make deposits, and ensure smooth operations.

You will supervise staff, assign tasks, monitor inventory, address customer inquiries, and uphold safety guidelines and financial standards in the busy casino environment.