Cage Operations Lead - Cash Control & Guest Experience

Wind Creek Hospitality; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Wind Creek Hospitality in Miami, FL is seeking a Cage Shift Manager to oversee the Cage Department, supervise Cage Cashiers, Main Bankers, and Kiosk Team Members, and ensure compliance with cash handling procedures and regulatory requirements.

You will lead staff, provide ongoing training, handle performance issues, and maintain confidentiality of gaming records while delivering professional guest service in a fast-paced casino environment.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required OR Two (2) years’ Supervisory experience– required OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of high volume cash handling experience- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Minimum of $100,000 cash experience preferred (skills test will be administered)
• Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
• Proficient in Microsoft Word, Excel programs required
• Must have the ability to make precise decisions without compromising the integrity of the company
• Must be able to lift a minimum of 50 pounds
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Willingness to work in a smoke or secondary smoke environment

Responsibilities

• Responsible for keeping cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Skills

Bilingual English/Spanish

High-volume cash handling

Supervisory experience

10-key calculator proficiency

Coin and currency counters

Education

Associate’s Degree in Related Field

Two (2) years’ Supervisory experience

One (1) year experience as Dual-Rate Supervisor in Wind Creek Hospitality Department

Tools

Microsoft Word

Microsoft Excel

Job description

Wind Creek Hospitality in Miami, FL is seeking a Cage Shift Manager to oversee the Cage Department, supervise Cage Cashiers, Main Bankers, and Kiosk Team Members, and ensure compliance with cash handling procedures and regulatory requirements.

You will lead staff, provide ongoing training, handle performance issues, and maintain confidentiality of gaming records while delivering professional guest service in a fast-paced casino environment.