Cage Operations Lead - Guest Experience & Team Coaching

Churchill Downs; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A gaming and entertainment company in Louisville, Kentucky is seeking a Cage & Player Services Lead to supervise Cage operations and ensure exceptional guest service experiences. This role requires management abilities, effective communication, and a commitment to safety and security. Candidates should have 1-3 years of relevant experience, including a valid Racing License. The position involves training staff, managing responsibilities, and addressing guest relations. Join a diverse and inclusive workplace that values collaboration and innovation.

Qualifications

• Experience supervising cash operations and player services.
• Ability to maintain professional relations among personnel.
• Willingness to take shift responsibility.

Responsibilities

• Supervise the Cage operation and Player Services.
• Ensure favorable guest gaming experiences.
• Safeguard assets and funds.

Skills

Management abilities

Oral and written communication skills

Guest service relations

Education

One to three years experience in a cashier/banking environment

Valid Racing License

Job description

A gaming and entertainment company in Louisville, Kentucky is seeking a Cage & Player Services Lead to supervise Cage operations and ensure exceptional guest service experiences. This role requires management abilities, effective communication, and a commitment to safety and security. Candidates should have 1-3 years of relevant experience, including a valid Racing License. The position involves training staff, managing responsibilities, and addressing guest relations. Join a diverse and inclusive workplace that values collaboration and innovation.