Cage Operations Lead & Player Services Supervisor

Churchill Downs; Newport (KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Churchill Downs is seeking a Cage Shift Supervisor for Newport, KY. The role ensures safe, efficient operation of Cage, Main Bank, Vault and Kiosks during shifts, while supporting Player Services and guest experience.

Ideal candidates have 2-3 years in gaming, a 2-year degree or equivalent, and at least 1 year of supervisory experience, with KHRC license eligibility. Weekend/nights availability required; growth opportunities available.

Qualifications

• 2-3 years of experience within the gaming industry.
• A 2-year degree or equivalent work experience is preferred.
• At least 1 year of experience managing personnel.
• Ability to obtain KHRC License.

Responsibilities

• Safeguards cage assets.
• Monitors cage activities for policy and regulatory compliance.
• Assists Cage Manager in hiring and scheduling staff.
• Instructs and counsels staff; coordinates performance reviews.
• Recommends changes to improve operations.
• Implements department policies and procedures per regulations.
• Reviews financial and statistical cage reports for accuracy.
• May conduct fund exchanges during emergencies.
• Performs other duties as needed.

Skills

Professional relationship building

Communication skills

Customer service

Team leadership

Education

2-3 years Gaming industry experience

2-year related degree or equivalent

1 year supervisory/leadership experience

Job description

Churchill Downs is seeking a Cage Shift Supervisor for Newport, KY. The role ensures safe, efficient operation of Cage, Main Bank, Vault and Kiosks during shifts, while supporting Player Services and guest experience.

Ideal candidates have 2-3 years in gaming, a 2-year degree or equivalent, and at least 1 year of supervisory experience, with KHRC license eligibility. Weekend/nights availability required; growth opportunities available.