Cage Lead

Churchill Downs Incorporated; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Derby City Gaming Downtown, a Churchill Downs Gaming property, seeks a Cage & Player Services Lead to support the Cage operations and guest experience. This role supervises cage operations, manages guest relations, and ensures security for team members and guests.

The incumbent will coach staff, assist with cashier/main banker duties as needed, and help uphold company policies to safeguard assets and funds. Strong communication and leadership are essential in a fast-paced gaming environment.

Qualifications

• One to Three years of experience in a cashier/banking environment is preferred.
• Valid Racing License.

Responsibilities

• Responsible for supervising the Cage operation and Player Services.
• Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes and programs to effectively control and reduce loss time injuries.
• Delegates duties and assign responsibilities to staff.
• Assist in development of Team Members and participates in the coaching & retention process.
• Abide by and ensure that all policies and procedures are being followed to safeguard the gaming facilities assets and funds.
• Review Cage activities and promotions with Cage & Player Services Leadership Team.
• Fill-in as a Cashier and/or Main Banker when necessary (refer to the Cashier & Main Banker's Job Description).
• Other duties as assigned.

Skills

Management abilities

Professional relationships

Oral and written communication

Shift responsibility

Dress code: Black shoes

Education

Valid Racing License

Job description

At Derby City Gaming Downtown, gaming enthusiasts can enjoy nearly 500 of the most popular games, Fascinator Wine Bar and Trophy Bourbon & Cigars Bar, sports bar with live entertainment most weekends and a Kentucky Derby Gift Shop.

JOB SUMMARY

The Cage & Player Services Lead is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the Cage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising the Cage operation and Player Services.
• Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes and programs to effectively control and reduce loss time injuries.
• Delegates duties and assign responsibilities to staff.
• Assist in development of Team Members and participates in the coaching & retention process.
• Abide by and ensure that all policies and procedures are being followed to safeguard the gaming facilities assets and funds.
• Review Cage activities and promotions with Cage & Player Services Leadership Team.
• Fill-in as a Cashier and/or Main Banker when necessary (refer to the Cashier & Main Banker's Job Description).
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the Cage profitability.
• Maintaining a professional working relationship among all personnel.
• Oral and written communication skills.
• Willingness to assume shift responsibility relative to the performance of the department.
• Black shoes required.

EDUCATION AND EXPERIENCE

• One to Three years of experience in a cashier/banking environment is preferred.
• Valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.