Cage Operations & Guest Experience Supervisor

Churchill Downs; Louisville (KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Cage & Player Services Supervisor to assist the leadership team in the successful operation of the Cage and Player Services department. The role emphasizes supervising daily operations, ensuring guest satisfaction, and maintaining a secure, compliant environment.

The position requires leadership experience, strong communication skills, and the ability to manage staffing within budget while upholding BSA policies and company standards.

Qualifications

• 3–5 years of cashier/banking experience.
• 2-year degree or equivalent work experience preferred.
• 2–3 years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide excellent guest service, handle guest relations and resolve disputes to ensure a positive gaming experience.
• Ensure the safety and security of Team Members and guests, and support injury prevention programs.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in developing Team Members, conduct interviews, and participate in hiring, coaching, retention, discipline, and termination processes.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Adhere to all policies to safeguard company assets and funds.
• Review Cage activities and marketing promotions with Leadership Team, then communicate and implement with frontline Team Members.

Skills

Leadership

Guest service

Communication

Interpersonal skills

Education

AA/AS degree or equivalent

Job description

Churchill Downs Incorporated is seeking a Cage & Player Services Supervisor to assist the leadership team in the successful operation of the Cage and Player Services department. The role emphasizes supervising daily operations, ensuring guest satisfaction, and maintaining a secure, compliant environment.

The position requires leadership experience, strong communication skills, and the ability to manage staffing within budget while upholding BSA policies and company standards.