Cafe Training & Operations Lead: Shape Barista Growth

Daily Harvest; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus potential

Equity Eligible

Benefits package

Job summary

Chobani is seeking a Café Training & Operations Lead to drive consistency, capability, and operational effectiveness across the café organization in the United States. The role collaborates with Field Leadership, District Managers, Coffee Trainers, and Innovation/R&D to validate new processes and ensure practical, trained implementation in the field.

The role also manages SAP-based purchasing and related reconciliation for the Café organization, ensuring purchasing workflows are accurate and

Qualifications

• Develop and maintain training materials and resources for café teams and leadership.
• Translate standards and product knowledge into practical training tools.
• Identify capability gaps and support Barista development.
• Maintain an organized library of SOPs and resources.
• Partner with R&D to test and implement new processes.

Responsibilities

• Develop and maintain training materials for café teams and leadership.
• Translate standards into practical training tools.
• Identify capability gaps and support Barista development.
• Support the tiered Barista training program with resources and assessments.
• Maintain a library of training materials, SOPs, and resources.
• Ensure training remains current with business priorities and changes.
• Gather field feedback for content improvement.

Skills

Café operations

Training content

SOP development

Process improvement

Project management

Cross-functional collaboration

Change management

Communication

Attention to detail

Travel coordination

Tools

SAP

Job description

Chobani is seeking a Café Training & Operations Lead to drive consistency, capability, and operational effectiveness across the café organization in the United States. The role collaborates with Field Leadership, District Managers, Coffee Trainers, and Innovation/R&D to validate new processes and ensure practical, trained implementation in the field.

The role also manages SAP-based purchasing and related reconciliation for the Café organization, ensuring purchasing workflows are accurate and