Cafe Training & Operations Lead

Chobani; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401k match

Paid time off

Parental leave

Job summary

Chobani is seeking a Cafe Training & Operations Lead to drive training content development, field capability, and operational excellence across cafes in the New York area. You will partner with Field Leadership, Coffee Trainers, and R&D to test, validate, and roll out new processes, SOPs, and resources in support of cafe teams.

The role also manages SAP-based purchasing workflows, including requisitions, purchase orders, and reconciliation, ensuring accurate documentation and adoption of changes

Qualifications

• Experience developing training materials and field resources.
• Ability to translate standards into practical training tools.
• Experience partnering with field leadership and trainers.
• Strong SAP familiarity for purchasing and invoicing.
• Ability to improve operational processes and SOPs.

Responsibilities

• Develop and maintain training materials for cafe teams and leaders.
• Translate product knowledge into clear, field-ready training tools.
• Collaborate with Field Leadership and Coffee Trainers to close capability gaps.
• Develop and implement cafe SOPs and operational resources.
• Manage cafe purchasing workflows and SAP documentation.

Job description

Summary

The Cafe Training & Operations Lead drives consistency, capability, and operational effectiveness across the cafe organization. This role connects Field Leadership, District Managers, Coffee Trainers, Innovation/R&D, and Cafe Operations to ensure new products, processes, systems, and standards are effectively tested, documented, trained, and implemented in the field.

This role owns the development and ongoing maintenance of training materials, SOPs, operational resources, and field facing tools. The role partners closely with Innovation/R&D and Field Leadership to validate new processes and ensure they are practical, operationally ready, and supported with the appropriate training and resources before implementation.

The Cafe Training & Operations Lead also manages key administrative and operational processes within SAP for the Cafe organization, including purchase requisitions, purchase orders, and related reconciliation activities.

Responsibilities

Training & Field Capability

• Develop and maintain training materials and resources for cafe teams, Coffee Trainers, District Managers, and Field Leadership.
• Translate operational standards, product and coffee knowledge, and business initiatives into clear, practical training tools.
• Partner with Field Leadership and Coffee Trainers to identify capability gaps and support Barista development.
• Support the tiered Barista training program, including defined skills, expectations, resources, assessments, and progression pathways.
• Maintain an organized library of training materials, job aids, SOPs, and operational resources.
• Ensure training remains current and aligned with business priorities, operational standards, and product or process changes.
• Gather field feedback and continuously improve training content, resources, and development pathways.

Cafe Operations & Process Improvement

• Develop, maintain, and implement cafe SOPs, job aids, and operational resources.
• Partner with Field Leadership, Coffee Trainers, and Innovation/R&D to test and implement new products, equipment, processes, and operational initiatives.
• Identify opportunities to simplify workflows, improve operational consistency, and enhance the cafe team experience.
• Translate approved processes into clear, field-ready documentation and training resources.
• Incorporate field feedback to support successful adoption and continuous improvement.

SAP & Cafe Operations Administration

• Manage cafe purchase requisitions and purchase orders in SAP at cafe and national levels.
• Partner with District Managers and internal teams to support timely and accurate PO and invoice reconciliation.
• Maintain accurate purchasing documentation and adherence to established approval processes.
• Identify opportunities to improve the efficiency, consistency, and accuracy of cafe-related SAP processes.
• Serve as a resource for cafe purchasing workflows and related SAP processes.

Field Partnership & Communication

• Build collaborative relationships with District Managers, Field Leadership, Coffee Trainers, cafe teams, and cross-functional partners.
• Serve as a key operational resource and connector between cafe teams and support functions.
• Partner with field leaders to identify operational, training, and resource needs and translate feedback into actionable improvements.
• Communicate operational changes and provide resources that support consistent implementation and adoption.

Key Partnerships

• District Managers & Field Leadership
• Coffee Trainers / Innovation / R&D
• Finance / Accounts Payable
• Supply Chain / Procurement
• Cross-functional business partners

Requirements

Success in this Role Looks Like

• Baristas have a clear, consistent tiered development pathway.
• Field Leaders, District Managers, and Coffee Trainers have thetools and resources needed to support cafe teams.
• New processes and initiatives are tested, approved, trained, and implemented effectively.
• SOPs and training resources are current, clear, and easy to use.
• Field feedback drives continuous improvement in processes and training.
• SAP purchasing processes are accurate, timely, and well maintained.
• Cafe teams experience clear expectations and practical support when new products, processes, equipment, or standards are introduced.
• The role is a trusted partner to the field, helping improve consistency and operational execution.

Core Competencies

• Cafe Operations & Operational Effectiveness
• Training Content Development
• SOP Development & Documentation
• Process Improvement
• Project & Implementation Management

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets.

For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

The salary range for this full-time position is $85,000.00 - $109,800+ bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.