Café Team Leader: Growth, Perks & Impact

Lalaland Support Center LLC; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe in Nashville is seeking passionate Team Members with supervisory experience to lead daily operations, coach staff, and ensure top-tier customer service.

The role demands stamina for a fast-paced cafe environment, flexibility for weekends/holidays, and a commitment to our kindness-driven mission. You will supervise shifts, manage inventory, and uphold sanitation standards while training new employees and collaborating with management to reach store goals.

Qualifications

• Previous supervisory experience.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts, holidays and weekends.
• Food handler certification.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Skills

Team leadership

Customer service

Coaching

Communication

Scheduling

Tools

Cash registers

POS systems

Job description

La La Land Kind Cafe in Nashville is seeking passionate Team Members with supervisory experience to lead daily operations, coach staff, and ensure top-tier customer service.

The role demands stamina for a fast-paced cafe environment, flexibility for weekends/holidays, and a commitment to our kindness-driven mission. You will supervise shifts, manage inventory, and uphold sanitation standards while training new employees and collaborating with management to reach store goals.