Café Team Leader: Data-Driven Barista & Ops

Barnes & Noble, Inc.; Joliet (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Job summary

Barnes & Noble Joliet is seeking a Café Team Expert to lead the cafe team, develop knowledge among staff, and create a welcoming environment for customers. You will analyze data to influence sales, waste, inventory and other café components, and collaborate with the Store Manager to implement action plans for expected results.

This role emphasizes strong behaviors: reliable attendance, flexible scheduling, proactive leadership, kindness, and a heavy focus on customer service and team development.

Qualifications

• Strong barista skills and ability to prepare beverages to standard.
• Excellent customer service and communication.
• Proven reliability with attendance and scheduling flexibility.
• Ability to coach and support store team in daily operations.

Responsibilities

• Master operational competencies of Barnes & Noble Barista.
• Coach team on drink making, food and beverage presentation, and displays.
• Run efficient register handling orders and speed of service.
• Support bookfloor team and help manage loss prevention and safety.

Skills

Barista skills

Customer service

Team leadership

Attendance reliability

Tools

Cash register

Job description

Barnes & Noble Joliet is seeking a Café Team Expert to lead the cafe team, develop knowledge among staff, and create a welcoming environment for customers. You will analyze data to influence sales, waste, inventory and other café components, and collaborate with the Store Manager to implement action plans for expected results.

This role emphasizes strong behaviors: reliable attendance, flexible scheduling, proactive leadership, kindness, and a heavy focus on customer service and team development.