Café Team Leader & Data-Driven Barista

Barnes & Noble Booksellers, Inc.; West Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Job summary

Barnes & Noble Booksellers, Inc. seeks a Café Team Expert to lead the café team, develop knowledge for a welcoming environment and drive profitable café operations. You will work with the Store Manager to implement action plans and deliver expected results.

You will champion customer service, lead by example, and coordinate with the store team to maintain performance across sales, inventory and waste management.

Qualifications

• Excellent customer service and communication skills.
• Able to maintain reliable and punctual attendance.
• Willingness to work flexible hours including weekends and holidays.
• Ability to lead by example and support store team.

Responsibilities

• Lead café team to deliver excellent customer service and maintain strong team morale.
• Collaborate with Store Manager to implement café action plans and achieve targets.
• Develop knowledge to improve sales, reduce waste, and manage inventory effectively.
• Maintain beverage presentation standards and assist with visual merchandising as needed.

Skills

Customer service

Leadership

Attendance reliability

Team coaching

Communication

Flexibility

Job description

Barnes & Noble Booksellers, Inc. seeks a Café Team Expert to lead the café team, develop knowledge for a welcoming environment and drive profitable café operations. You will work with the Store Manager to implement action plans and deliver expected results.

You will champion customer service, lead by example, and coordinate with the store team to maintain performance across sales, inventory and waste management.