Cafe Team Leader & Data-Driven Barista Coach

Barnes & Noble, Inc.; Aurora (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Maternity Leave

Parental Leave

Company Holidays

401(k) with Company Match

Health Benefits

Job summary

Barnes & Noble is seeking a Café Team Expert to lead the café team, model excellent customer service, and develop knowledge to create a welcoming environment for customers. The role involves using data to influence sales, waste, and inventory, and collaborating with the Store Manager to implement café action plans.

You will be part of a busy team, reinforcing behaviors that drive performance and customer satisfaction, with opportunities to grow knowledge and skills as you contribute to store

Qualifications

• Strong customer service orientation and hospitality mindset.
• Ability to lead a team and model behaviors that support store goals.

Responsibilities

• Lead and develop café team to deliver welcoming customer experiences.
• Identify data and trends to optimize sales, waste, inventory and profitability.
• Collaborate with Store Manager to implement and adjust café action plans.

Job description

Barnes & Noble is seeking a Café Team Expert to lead the café team, model excellent customer service, and develop knowledge to create a welcoming environment for customers. The role involves using data to influence sales, waste, and inventory, and collaborating with the Store Manager to implement café action plans.

You will be part of a busy team, reinforcing behaviors that drive performance and customer satisfaction, with opportunities to grow knowledge and skills as you contribute to store