Data-Driven Café Team Leader

Barnes & Noble, Inc.; Duluth Township (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee Discount

Sick Pay

Paid Time Off

401(k) with Company Match

Health Benefits

Job summary

Barnes & Noble is seeking a Café Team Expert to lead the café team, drive sales through data-informed decisions, and partner with the Store Manager to implement effective café plans. You will cultivate a welcoming customer environment and coach staff to deliver consistent, high-quality service.

Your role emphasizes strong behaviors—attendance, flexibility, proactive leadership, teamwork, and a passion for coffee. Expect collaboration across shifts and stores as needed to support the cluster.

Qualifications

• Demonstrated customer service with a welcoming attitude.
• Proven leadership to guide a café team and maintain standards.
• Barista skills including drink preparation and presentation.
• Experience coordinating shift schedules and on-floor coverage.

Responsibilities

• Lead and develop the café team to deliver excellent customer experiences.
• Collaborate with Store Manager to implement café action plans and drive results.
• Maintain inventory, waste control, and adherence to loss-prevention procedures.
• Coach team members in safety, hygiene, and proper barista techniques.

Skills

Customer service

Team leadership

Barista skills

Shift scheduling

Job description

Barnes & Noble is seeking a Café Team Expert to lead the café team, drive sales through data-informed decisions, and partner with the Store Manager to implement effective café plans. You will cultivate a welcoming customer environment and coach staff to deliver consistent, high-quality service.

Your role emphasizes strong behaviors—attendance, flexibility, proactive leadership, teamwork, and a passion for coffee. Expect collaboration across shifts and stores as needed to support the cluster.