Cafe Supervisor

Explor Crater Lake, LLC; Oregon; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is seeking an Assistant Café Manager for the 2027 season to support a welcoming, fast-paced guest experience. You will train Café staff, model professional service, and help ensure accurate orders and smooth POS operation.

You will contribute to a safe, clean workplace in line with ISO standards, Health & Safety policies, and company procedures. Flexibility to work varied day/evening shifts is required. Previous supervisory exposure is valued.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year in a restaurant.
• Resort/National Park Concession preferred.

Responsibilities

• Provide technical training and support to less experienced Café staff and model professionalism with guests and other employees at all times
• Ensure accuracy of all guest orders by maintaining expert knowledge of POS systems
• Possess thorough and accurate knowledge of menu items and specials
• Proficient and honest in cash handling and credit card transactions; Assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts
• Assist Café Manager with coaching and developing of Café staff and maintain thorough knowledge of Company’s Café operating policies and procedures
• Maintain confidentiality at all times regarding other Café staff
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Model teamwork and help Cafe Management meet business objectives
• Other duties per Duties Checklist and as requested

Skills

Customer service

Team player

Communication skills

Education

High School Diploma or equivalent

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Now hiring for the 2027 season.

2027 Season

Summary of Position:

Assist the Cafe Manager in training and supporting all Café staff to be proficient in preparing and serving food and/or beverages in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

• Provide technical training and support to less experienced Cafe staff and model professionalism with guests and other employees at all times
• Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)
• Possess thorough and accurate knowledge of menu items and specials
• Proficient and honest in cash handling and credit card transactions; Assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts
• Assist Café Manager with coaching and developing of Cafe staff and maintain thorough knowledge of Company’s Cafe operating policies and procedures
• Maintain confidentiality at all times regarding other Café staff
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Model teamwork and help Cafe Management meet business objectives
• Other duties per Duties Checklist and as requested

Position Requirements:

• Possess ServSafe Certification in accordance with Company policy
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Excellent communication skills and be a team player capable of encouraging others in a positive manner
• Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Minimum (1) year in a restaurant establishment
• Resort/National Park Concession preferred

We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.