Retail Supervisor

Explor Crater Lake, LLC; Oregon; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is hiring for a retail leadership role for the 2027 season in Oregon. The position involves guiding staff, ensuring quality merchandising, and delivering outstanding guest service in a scenic, culture-rich workplace.

You will coordinate with the Warehouse team, manage inventory, and uphold company policies, safety standards and HR procedures while mentoring the team and ensuring smooth store operations.

Qualifications

• Minimum high school diploma or equivalent.
• Two years retail experience preferred.
• Proven leadership abilities and ability to mentor staff.
• Ability to read budgets and report budgetary issues with store manager.
• Valid Driver's License.

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off.
• Demonstrate knowledge of merchandise, styling and pricing per company policy.
• Partner with Warehouse team to ensure proper transfers and merchandise levels.
• Assist Retail Manager with correct NPS markups on all products including deli.
• Maintain knowledge of product lines with emphasis on local/regional facts.
• Assist with store setup: display and merchandising, inventory levels.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Process payments accurately using the POS system and handle cash and cards.
• Conduct inventory, restock merchandise and ensure adequate supply levels.
• Assist with managing all inventory to keep items in stock during business hours.
• Keep retail spaces organized and clean.
• Prepare end-of-shift reports and deposits; advise Retail Manager.
• Ensure compliance with policies, laws, and safety; HR compliance and breaks/overtime.
• Coach, develop and mentor staff including leading daily team meetings.
• Understand ISO quality and environmental systems and responsibilities.
• Maintain confidentiality and foster a positive team environment.

Skills

Leadership

Customer service

Team motivation

Communication

Budget reporting

Flexibility

Education

High School Diploma or equivalent

Tools

Retail POS system (Retail Pro)

POS reporting

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.Now hiring for the 2027 season.

Responsibilities:

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Partner with Warehouse team to ensure proper transfers and merchandise levels at the store
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Ensure safety compliance by checking store, warehouse and reporting and correcting issues (as needed.)
• Ensure staff are following HR compliance policies and procedures including rest periods, breaks and managing overtime
• Coach, develop and mentor staff including leading team meetings on a daily basis
• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

Requirements:

• Must be able to work independently with little or no supervision
• Ability to read, follow and report budgetary issues in partnership with store manager
• Proven leader capable of motivating staff
• Under advisement of the store manager, will be responsible for a sales department and will track and improve merchandising, stock levels and the assortment of goods
• Drive staff between Warehouse and Store site (as needed)
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.
• High School Diploma or equivalent
• Two years retail experience preferred
• Two years leadership or supervisory experience
• Valid Driver's License

We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.