Cafe Shift Leader: Team Coach & Guest Experience

Colectivo Coffee; Grafton (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Colectivo Coffee in Iowa seeks a Café Shift Leader to provide leadership and deliver a remarkable experience for customers and co-workers under the Café Manager's supervision.

The role requires a college degree in a business-related field and/or at least 6 months of hospitality or supervisory experience, with proficiency in POS systems and computer use. Availability for evenings, weekends, and holidays is needed.

Qualifications

• College degree in a business-related field and/or 6 months hospitality or supervisory experience.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Skills

Supervisory experience

Hospitality experience

Team leadership

Education

College degree in business-related field

Tools

POS proficiency

Computer literacy

Job description

Colectivo Coffee in Iowa seeks a Café Shift Leader to provide leadership and deliver a remarkable experience for customers and co-workers under the Café Manager's supervision.

The role requires a college degree in a business-related field and/or at least 6 months of hospitality or supervisory experience, with proficiency in POS systems and computer use. Availability for evenings, weekends, and holidays is needed.