Cafe Shift Leader: Lead, Train & Elevate Guest Experience

Colectivo Coffee; Evanston (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Tips included

Job summary

Colectivo Coffee in Evanston, IL is seeking a Café Shift Leader to guide daily operations and deliver a remarkable guest experience. Reporting to the Café Manager, you will lead a team, uphold SOPs, and help optimize financial results while maintaining Colectivo’s mission and values.

The ideal candidate has hospitality supervisory experience, strong POS skills, and the ability to train staff, manage schedules including evenings/weekends/holidays, and communicate clearly in English.

Qualifications

• College degree in a business-related field.
• Minimum of 6 months work experience in hospitality or supervisory role.
• Proficient with POS and computer programs.
• Basic math skills for business use.
• Flexible schedule including evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.
• English reading and writing proficiency.
• Colectivo Café training programs completed (Register, SB, 300 level bar certification, New Hire Orientation).

Responsibilities

• Deliver café’s positive financial results in accordance with the budget.
• Develop and maintain a culture of accountability and continuous improvement adhering to SOPs and processes.
• Train and develop co-workers for responsibilities to ensure high performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensure the café’s coffee, food and administrative functions provide a remarkable customer experience.
• Maintain a positive and inviting tone for customers and co-workers.
• Perform other duties or projects as assigned.

Education

College degree in business-related field

Tools

POS software

Job description

Colectivo Coffee in Evanston, IL is seeking a Café Shift Leader to guide daily operations and deliver a remarkable guest experience. Reporting to the Café Manager, you will lead a team, uphold SOPs, and help optimize financial results while maintaining Colectivo’s mission and values.

The ideal candidate has hospitality supervisory experience, strong POS skills, and the ability to train staff, manage schedules including evenings/weekends/holidays, and communicate clearly in English.