Lead Café Shift Supervisor: Craft Coffee & Community

Starbucks Corp.; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Starbucks Coffee Company in Chicago seeks a shift supervisor to lead daily operations, ensure quality beverages, and maintain a welcoming community space. You will coach team members, manage customer requests, and uphold store standards with a focus on safety and efficiency.

The role emphasizes service excellence, collaboration, and adherence to policies while supporting growth opportunities and competitive benefits for partners.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Meet store operating policies and standards, including cash handling and store safety and security.
• Six months of experience delegating tasks to other employees and coordinating the tasks of two or more employees.

Responsibilities

• Lead shift operations with craft and heart to create a welcoming space for the community.
• Ensure beverage and food quality aligns with Starbucks standards.
• Coach and direct team members to provide exceptional customer service.
• Maintain store policies, safety, and security during shifts.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company in Chicago seeks a shift supervisor to lead daily operations, ensure quality beverages, and maintain a welcoming community space. You will coach team members, manage customer requests, and uphold store standards with a focus on safety and efficiency.

The role emphasizes service excellence, collaboration, and adherence to policies while supporting growth opportunities and competitive benefits for partners.