Cafe Shift Leader

Colectivo Coffee Roasters; Milwaukee (WI); On-site; USD 1,515,000 - 2,342,000; Full time

Job summary

Colectivo Coffee Roasters in Milwaukee is seeking a Café Shift Leader to provide leadership and deliver a remarkable experience for customers and coworkers under the supervision of the Café Manager.

You will implement SOPs, train staff, manage daily operations, and help maintain a culture of accountability while ensuring high-quality coffee, food, and service across shifts.

Qualifications

• College degree in a business-related field or 6 months hospitality/supervisory experience.
• Proficient with POS and computer programs.
• Availability for evenings, weekends and holidays; ability to stand for extended periods; lift up to 50 lbs.

Responsibilities

• Provide leadership to deliver a remarkable customer and coworker experience.
• Deliver café’s positive financial results per budget.
• Train and develop coworkers for responsibilities and performance.
• Delegate responsibilities using Café Functional Architecture Model and ensure quality across coffee, food, and service.
• Maintain a positive, inviting tone for customers and coworkers.
• Perform other duties or projects as assigned.

Skills

POS proficiency

Basic math for business

English reading/writing

Customer service instincts

Schedule flexibility

Education

College degree in business or hospitality supervisory experience

Colectivo Café training programs completed

Job description

About this position

Description:

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour.Tip amounts are not guaranteed.Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.