Cafe Shift Leader

Colectivo Coffee; Wauwatosa (WI); On-site; USD 18,000 - 29,000; Full time

Job summary

Colectivo Coffee in Wisconsin seeks a Café Shift Leader to guide a team and deliver an exceptional guest and co-worker experience under the Café Manager's supervision. This role blends leadership with hands-on café operations, customer service, and adherence to SOPs.

The ideal candidate will have a college business-related degree or relevant hospitality supervisory experience, be proficient with POS systems, and be able to work evenings, weekends and holidays. Training programs are provided.

Qualifications

• College degree in a business-related field and/or at least 6 months hospitality supervisory experience.
• Proficient with POS systems and basic business software.
• Able to work evenings, weekends and holidays.
• Ability to stand, bend and lift a minimum of 50 lbs.
• English reading/writing proficiency; completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Responsibilities

• Deliver café’s financial results in line with budget.
• Develop and maintain accountability and continuous improvement per SOPs and processes.
• Train and develop co-workers for the responsibilities of their jobs, ensuring performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensure café operations provide a remarkable customer experience with Colectivo’s people, products and environments.
• Maintain a positive, lively tone inviting to customers and co-workers.
• Perform other duties or projects as assigned.

Skills

POS proficiency

Basic math for business

English literacy

Schedule flexibility

Leadership/supervisory experience

Education

College degree in business-related field

Tools

POS software

Computer programs

Job description

Position Summary

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Job Type

Full-time, Part-time

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title

Café Shift Leader

Department

Retail

Reports to

Café Manager

Status

Full Time

Exempt

Non-Exempt

Specific Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Requirements

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
• Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

Up to $21 per hour