Cafe Shift Leader: Lead, Train & Delight Guests

Colectivo Coffee; Madison, Northern (WI, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Colectivo Coffee is seeking a Café Shift Leader in the Retail department to oversee daily café operations under the Café Manager. The role focuses on delivering an outstanding customer experience and ensuring financial results align with budgets.

The position requires a college degree or at least 6 months in hospitality or supervisory work, strong POS skills, and flexibility for evenings, weekends, and holidays. Training programs are part of the onboarding.

Qualifications

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods; lift up to 50 lbs.
• English reading and writing proficiency.

Responsibilities

• Lead café operations to deliver a remarkable customer experience.
• Maintain accountability and follow SOPs and processes.
• Train and develop co-workers for job responsibilities.
• Delegate tasks using the Café Functional Architecture Model.
• Foster a positive, inviting tone for customers and staff.
• Perform additional duties or projects as assigned.

Skills

POS systems

Basic math

English proficiency

Education

College degree in business-related field

6 months hospitality/supervisory experience

Job description

Colectivo Coffee is seeking a Café Shift Leader in the Retail department to oversee daily café operations under the Café Manager. The role focuses on delivering an outstanding customer experience and ensuring financial results align with budgets.

The position requires a college degree or at least 6 months in hospitality or supervisory work, strong POS skills, and flexibility for evenings, weekends, and holidays. Training programs are part of the onboarding.