Cafe Shift Lead - Lead Team & Guest Experience (PTO/FTO)

Daily Harvest; Philadelphia (Philadelphia County); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

PTO 60 hours

FTO 60 hours

Job summary

La Colombe is seeking a Shift Lead to guide a cafe team through busy shifts, delivering an exceptional customer experience at every touchpoint. You will work on the floor with the team, coaching and directing tasks to ensure smooth operations.

You’ll lead by example, open and close the cafe, train new teammates, and handle issues with sound judgment. This role offers growth towardAssistant Café Manager and emphasizes hospitality and teamwork.

Qualifications

• Proven ability to coach, direct, and lead a team in a fast-paced environment.
• Experience in customer service, retail, or hospitality.
• Demonstrates pride in being part of a team and embodies key principles.

Responsibilities

• Lead and coach a cafe team on shift to ensure excellent customer service.
• Set the shift tone, communicate expectations, and delegate tasks.
• Apply independent judgment and make decisions, including hiring actions when needed.
• Create a positive environment and encourage continuous learning for staff.
• Oversee cafe opening/closing tasks and ensure operational readiness.

Skills

Coaching

Customer service

Communication

Team leadership

Physical stamina

Education

Food Safety Manager Certificate

Job description

La Colombe is seeking a Shift Lead to guide a cafe team through busy shifts, delivering an exceptional customer experience at every touchpoint. You will work on the floor with the team, coaching and directing tasks to ensure smooth operations.

You’ll lead by example, open and close the cafe, train new teammates, and handle issues with sound judgment. This role offers growth towardAssistant Café Manager and emphasizes hospitality and teamwork.