Cafe Shift Leader

Colectivo Coffee; Town of Grafton (WI); On-site; USD 18,000 - 29,000; Full time

Job summary

Colectivo Coffee is seeking a Café Shift Leader in Wisconsin to provide leadership under the Café Manager. You will drive a positive customer and team experience while upholding Colectivo’s Mission and Values in daily operations.

The role requires a business-related degree or equivalent hospitality supervisory experience, with availability for evenings/weekends. Wage includes tips, up to $21/hr, with a full-time, on-site schedule at the shop level.

Qualifications

• College degree in a business-related field.
• 6 months work experience in hospitality or supervisory role.
• Proficient with POS and computer programs.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement per SOPs.
• Train and develop co-workers for responsibilities of their jobs to ensure high performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensure the café’s coffee, food and administrative functions provide a remarkable customer experience.
• Develop and maintain a positive and lively tone inviting to customers and co-workers.
• Perform other duties or projects as assigned.

Skills

Leadership

Customer service

Communication

Education

College degree in business-related field

Tools

POS software

Computer programs

Job description

Position Summary

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

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Job Type

Full-time

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

Position Summary

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Specific Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Requirements

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
• Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

Salary Description

Up to $21 per hour