Café Shift Leader: Guest Experience & Team Growth

Colectivo Coffee; Evanston (IL); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Colectivo Coffee is seeking a Café Shift Leader to guide daily operations and deliver a remarkable experience for customers and co-workers under the Café Manager's supervision.

You will lead team performance, train staff, enforce SOPs, delegate tasks using the Café Functional Architecture Model to ensure smooth service.

Availability for evenings, weekends and holidays is required; a college degree or hospitality supervisory experience is preferred, with proficiency in POS systems.

Formación

• College degree in a business-related field and/or a minimum of 6 months work experience in hospitality or supervisory role.
• Proficient skill level for POS and computer programs.
• Availability for evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.
• Ability to read and write in English.

Responsabilidades

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to SOPs and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Conocimientos

POS systems

Basic math

Educación

College degree in business-related field

Descripción del empleo

Colectivo Coffee is seeking a Café Shift Leader to guide daily operations and deliver a remarkable experience for customers and co-workers under the Café Manager's supervision.

You will lead team performance, train staff, enforce SOPs, delegate tasks using the Café Functional Architecture Model to ensure smooth service.

Availability for evenings, weekends and holidays is required; a college degree or hospitality supervisory experience is preferred, with proficiency in POS systems.