Cafe Shift Leader — Hospitality & Coffee Craft

Lever, Inc.; Berkeley (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Barista training program

Free Blue Bottle Academy membership

401(k) plan

Paid time off

Employee discounts

Free drinks during shifts

Commuter benefits

Employee Assistance Program

Job summary

Blue Bottle Coffee in Berkeley, CA is seeking a Shift Supervisor to lead hospitality and uphold cafe standards while driving toward business objectives. You will oversee service flow, support operations, onboarding, and cash handling, while ensuring safety, quality and guest satisfaction.

This role requires 6 months to 1 year of supervisory experience, Barista training completion, safety certification, and a flexible schedule including mornings, evenings, weekends and holidays.

Qualifications

• 6 months to 1 year of supervisory experience or experience in team leadership.
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire.
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire.
• Basic math and computer skills.
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays.

Responsibilities

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives.
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success.
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency.
• Execute essential operational support duties such as ordering, receiving, and managing inventory.
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation.
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team.
• Assume responsibility for cash handling and daily deposits.
• Promptly address guest concerns within the Cafe.
• Report incidents of illness and injury as per protocol.
• Provide guidance to team members on new menu offerings and operational procedures.
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives.
• Consistently prepare and serve beverages and food items to the highest quality standards.
• Take charge of supervising high-performing team members.
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind.
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee.
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members.

Skills

Leadership

Training

Customer service

Communication

Education

Blue Bottle Academy Barista training

Job description

Blue Bottle Coffee in Berkeley, CA is seeking a Shift Supervisor to lead hospitality and uphold cafe standards while driving toward business objectives. You will oversee service flow, support operations, onboarding, and cash handling, while ensuring safety, quality and guest satisfaction.

This role requires 6 months to 1 year of supervisory experience, Barista training completion, safety certification, and a flexible schedule including mornings, evenings, weekends and holidays.