Cafe Shift Leader

Colectivo Coffee Roasters; Evanston (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Colectivo Coffee Roasters in Evanston seeks a Café Shift Leader to supervise daily cafe operations and guide team members toward excellent customer service. You will help uphold SOPs, manage tasks, and contribute to a lively, welcoming atmosphere for guests and staff.

The role requires a business-related degree or supervisory experience in hospitality, plus proficiency with POS systems and basic math. Evening/weekend availability is essential.

Qualifications

• College degree in a business-related field or 6+ months of hospitality supervisory experience.
• Proficient use of POS and computer programs.
• Ability to handle basic business math for daily operations.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Lead and supervise cafe operations to meet service standards.
• Deliver strong customer experience and uphold brand values.
• Develop co-workers and delegate tasks according to SOPs.
• Balance cash handling and daily financial results.
• Maintain a welcoming, energetic atmosphere for guests and staff.
• Assist with training and other duties as needed.

Skills

POS proficiency

Basic math

English literacy

Schedule flexibility

Physical stamina

Education

College degree in business-related field

Minimum 6 months in hospitality/supervisory role

Tools

POS software

Basic computer skills

Job description

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Part Time/Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
• Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.