Cafe Shift Leader

Colectivo Coffee; Madison (WI); Presencial; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

COLECTIVO COFFEE is seeking a Café Shift Leader in Madison, WI. You will lead the café team to deliver an outstanding guest experience aligned with our mission and values, under the Café Manager’s supervision.

Responsibilities include driving financial results, implementing SOPs, training staff, and ensuring high standards across service, coffee, food, and administrative tasks. Strong leadership and communication are essential for a positive, energetic team environment.

Formación

• College degree in business-related field or 6 months experience in hospitality or supervisory role.
• Availability and flexibility for evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsabilidades

• Deliver café’s positive financial results in accordance with budget.
• Develop and maintain a culture of accountability and continuous improvement per SOPs.
• Train and develop co-workers for responsibilities and performance.
• Delegate responsibilities using Café Functional Architecture Model.
• Ensure the café’s coffee, food and admin functions provide remarkable customer experience.
• Maintain a positive, inviting tone for customers and co-workers.
• Perform other duties or projects as assigned.

Conocimientos

Leadership

Customer service

Team supervision

Communication

Educación

College degree in business-related field

Herramientas

POS systems

Descripción del empleo

Position Summary The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Job Type Full-time

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt Non-Exempt

Position Summary The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Specific Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Requirements

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
• Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

Salary Description

Up to $23.75 per hour