Cafe Shift Leader

Colectivo Coffee; Madison (AL); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Colectivo Coffee is seeking a Café Shift Leader to supervise day-to-day café operations, ensuring a welcoming experience for customers and staff. The role reports to the Café Manager and supports achieving financial and service goals.

The ideal candidate will have a business-related degree or relevant hospitality supervisory experience and must be able to work evenings, weekends, and holidays, with experience in POS and computer programs. Training programs are included.

Formación

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Responsabilidades

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to SOPs and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Conocimientos

POS systems

Training coworkers

Educación

College degree in business-related field

Herramientas

Computer programs

Descripción del empleo

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.