Cafe Shift Leader

Colectivo Coffee; Milwaukee (WI); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Colectivo Coffee is seeking a Café Shift Leader in Milwaukee to guide staff and deliver an outstanding customer experience aligned with our mission. You will supervise shifts, ensure consistency with SOPs, and support the Café Manager in daily operations.

The role requires prior hospitality supervisory experience, strong POS skills, and the ability to work evenings and weekends. Competitive hourly pay includes tips and growth opportunities within a dynamic team.

Formación

• Requires college degree or equivalent hospitality supervisory experience.
• Proficient in POS and computer programs.
• Able to stand for extended periods and lift up to 50 lbs.
• Fluent in English; flexible availability including evenings, weekends, holidays.

Responsabilidades

• Deliver café’s financial results in line with budget.
• Train and develop co-workers to high performance.
• Delegate tasks using Café Functional Architecture Model.
• Ensure exceptional customer experience with products and environment.
• Maintain inviting and positive tone for customers and staff.
• Perform other duties as assigned.

Conocimientos

Customer service aptitude

POS proficiency

Basic math for business

Educación

College degree in business-related field

6 months hospitality supervisory experience

Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation

Herramientas

POS systems

Computer literacy

Descripción del empleo

Position Summary The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Job Type

Full-time, Part-time

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

Position Summary The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Specific Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Requirements

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
• Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

Salary Description

Up to $21 per hour