Cafe Server: Create Memorable Guest Experiences

Hard Rock Hotel & Casino Ottawa; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Cafe Server at Hard Rock International delivers memorable guest experiences in a fast-paced environment. You will take orders, run food, handle cash, verify IDs, and ensure responsible alcohol service while maintaining product knowledge and suggestive selling.

You’ll keep your station clean, assist with opening/closing duties, and guide guests to restrooms and seating areas to create “Raving Fans.” Follows safety standards, stays organized, and maintains a friendly, proactive attitude

Qualifications

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program may be required.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Skills

Calm under pressure

Organized

Friendly demeanor

Education

High School diploma or GED

Job description

Hard Rock Cafe Server at Hard Rock International delivers memorable guest experiences in a fast-paced environment. You will take orders, run food, handle cash, verify IDs, and ensure responsible alcohol service while maintaining product knowledge and suggestive selling.

You’ll keep your station clean, assist with opening/closing duties, and guide guests to restrooms and seating areas to create “Raving Fans.” Follows safety standards, stays organized, and maintains a friendly, proactive attitude