Cafe Quick Service Lead: Elevate Guest Experience & Team

Eataly North America; Short Hills (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly Short Hills is seeking a Cafe Quick Service Lead to supervise day-to-day operations of the QSR counters. Reports to the QSR General Manager and QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Responsibilities include leading on floor, training staff, managing supplies, inventory and transactions, and ensuring quality, health and safety standards are met. Evening/weekend availability required.

Qualifications

• 3+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and high hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling when needed.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Job description

Eataly Short Hills is seeking a Cafe Quick Service Lead to supervise day-to-day operations of the QSR counters. Reports to the QSR General Manager and QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Responsibilities include leading on floor, training staff, managing supplies, inventory and transactions, and ensuring quality, health and safety standards are met. Evening/weekend availability required.